An international automotive parts supplier, with extensive operations across the US, Mexico, Canada, and Europe, partnered with a Nitel partner to source a network solution capable of supporting their complex global infrastructure. With a SD-WAN deployment on the horizon, the company required a network that could deliver high performance, robust redundancy, and seamless connectivity across over 35 locations. Nitel, competing against several network aggregators, secured this $118K MRR deal by designing a highly customized solution that met the supplier’s stringent requirements.

CHALLENGES

The automotive parts supplier faced several significant challenges in their pursuit of an optimized network solution:

  • Global Coverage: Needed consistent, high-performance connectivity across the US, Mexico, Canada, and Europe.
  • Critical App Support: Required uninterrupted ERP system connectivity to avoid business disruptions.
  • Redundancy: Demanded multiple layers of backup for critical sites.
  • Competition: Nitel had to stand out against other network aggregators.

KEY MOVES

To address these challenges, Nitel executed the following key strategies:

  • Customized Network: Tailored a network using Nitel’s IP circuits and strategic carrier partnerships.
  • Tiered Solutions: Provided different levels of connectivity based on site importance, with redundancy options.
  • 4G/LTE/5G Plans: Recommended pooled and individual data plans for domestic and international locations.
  • SPARC Call: By conducting a SPARC call, Nitel was able to uncover the critical nature of the supplier’s Netskope SD-WAN deployment, allowing for the design of a network that not only met but exceeded the customer’s expectations.
  • SLA-Backed Backup: Offered a cost-effective LTE backup plan aligned with a 4-hour repair window.

RESULTS

Nitel’s approach resulted in several key outcomes for the automotive parts supplier:

  • Network Performance: Enhanced overall network efficiency and ensured reliable performance.
  • Strong Redundancy: Ensured critical sites stayed operational during outages.
  • Cost-Effective Backup: Minimized downtime while managing costs.
  • Deal Won: Nitel secured the $118K MRR deal by offering a superior, customized solution.

Nitel’s tailored approach, combined with strategic insights and robust technology solutions, enabled the automotive parts supplier to deploy a reliable, high-performance network that supports their global operations and upcoming SD-WAN deployment.