Nitel partnered with industry-leading partners to address escalating network infrastructure costs and improve the reliability of their worldwide network for a customer in the airline industry. This case study explores the challenges Nitel faced, the strategic moves they implemented, and the significant results achieved.
CHALLENGES
The airline company encountered several critical challenges:
- Rising Telecom Costs: Increasing expenses in telecom services were straining the budget.
- Billing Complexities: The lack of a unified billing view and a single point of contact for third-party services created inefficiencies.
- Network Architecture Risks: The existing network lacked diversity, posing a significant risk of downtime and reliability issues.
KEY MOVES
To overcome these challenges, Nitel took the following strategic actions:
- Cost Reduction Initiatives: Implemented measures to reduce telecom costs, resulting in substantial savings.
- Simplified Billing: Streamlined billing processes to provide a single view and point of contact, reducing administrative overhead.
- Network Diversification: Enhanced network architecture with diverse routing to mitigate downtime risks and improve reliability.
RESULTS
The strategic initiatives led to impressive outcomes:
- Significant Cost Savings: Achieved over $120K in savings during the initial year, with ongoing monthly savings of $6,600.
- Improved Network Reliability: Enhanced network reliability by 20% through diverse routing.
- Quick Wins for New CIO: The newly installed CIO secured a quick win, demonstrating immediate value and leadership.
Nitel’s proactive approach to addressing the airline company’s network infrastructure challenges not only reduced costs but also significantly improved the reliability and efficiency of their global network.