Telecom industry veteran oversees Nitel’s fast-growing operations and vows to increase business efficiency through continuous process improvements and service excellence
CHICAGO – Jan. 15, 2018 – Nitel, a leading next-generation technology services provider, announced Mikail “Mak” Shomade as chief operating officer (COO). Shomade is an experienced leader in operations, planning and management with more than 20 years of telecom industry experience. He will work in conjunction with Nitel’s leadership team to develop and execute strategies for improving operational efficiency, increasing ROI and exceeding business goals.
“Operational efficiency is foundational in accelerating our partners’ success and delivering an exceptional customer experience,” said Rick Stern, CEO, Nitel. “To achieve these objectives, we are continuing to invest in our people, tools and business resources. We are pleased to welcome Mak as our COO and believe he will optimize our organizational management, planning and operations as we take our business to new heights.”
Shomade joins Nitel from Everstream Solutions where he recently served as vice president of engineering, overseeing operations, planning and construction. Previously, he served as vice president of network strategy, engineering and operations for Birch Communications. Earlier in his career, Shomade held a succession of management positions with Cbeyond, which was acquired by Birch Communications in July 2014.
“Nitel is growing and innovating at a rapid pace,” said Shomade. “In order to scale our success, we must introduce more repeatable processes, further automate the back end of our business, and work cohesively on the front end to enhance the customer experience and generate increased business value.”