Recognized for the Sixth Time for Its Relentless Pursuit of Excellence in Customer Experience
Chicago – March 10, 2023 – Nitel, a leading network as a service (NaaS) provider, has been presented with a Bronze Stevie® Award in the Customer Service Department of the Year – Telecommunications category in the 19th Annual Stevie Awards for Sales & Customer Service. Winners will be celebrated during a gala event attended by more than 400 professionals from around the world at the Marriott Marquis Hotel in New York City on April 10.
The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals. The Stevie Awards organizes nine of the world’s leading business awards programs, also including the prestigious American Business Awards® and International Business Awards®.
More than 2,100 nominations from organizations of all sizes and in virtually every industry, in 45 nations and territories, were considered in this year’s competition. Winners were determined by the average scores of 176 professionals worldwide on seven specialized judging committees. Entries were considered in more than 90 categories for customer service and contact center achievements, including Contact Center of the Year, Award for Innovation in Customer Service, and Customer Service Department of the Year; more than 60 categories for sales and business development achievements, ranging from Senior Sales Executive of the Year to Sales Training or Business Development Executive of the Year to Sales Department of the Year; and categories to recognize new products, services, and solution providers.
The award was given to Nitel based on progress it has made in enhancing the customer experience. Nitel’s Account Management department is in charge of ensuring the satisfaction of each of Nitel’s 5,500 customers across the country, including over 48,000 individual network connectivity, management and cybersecurity services.
Already known as a leader in customer satisfaction, Nitel made strategic enhancements to its Account Management organization over the last year to elevate the customer experience through both strategic alignment as well as tactical execution.
“Nitel has always been a bright spot for customer experience in our industry,” said Margi Shaw, CEO of Nitel. “Our customer satisfaction measurements have been consistently above industry averages, but the culture of the organization is to always seek more positive change wherever possible. This award reflects how much progress we have made and drives us to keep improving. We are very pleased to have been recognized for this achievement.”
Stevie Awards president Maggie Miller stated, “The outstanding scores awarded to this year’s Stevie winners reflect the exceptional levels of achievement they demonstrate. We proudly join the judges and the entire Stevie Awards community in congratulating and celebrating the winners on their accomplishments.”
Details about the Stevie Awards for Sales & Customer Service and the list of Stevie winners in all categories are available at www.StevieAwards.com/Sales. Nominations for the 2026 competition will be accepted starting this July.
About The Stevie® Awards
Stevie Awards are conferred in nine programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East & North Africa Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Great Employers, the Stevie Awards for Sales & Customer Service, the Stevie Awards for Technology Excellence, and the Stevie Awards for Women in Business. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations and territories. More than 1,000 professionals around the world participate in the Stevie Awards judging process each year. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com.