This nonprofit organization, with 24 locations and a monthly recurring revenue of $20K, faced significant challenges with managing a fragmented network supported by multiple providers. Their existing network lacked both redundancy and the ability for self-management, leading to inefficient operations and increased complexity in billing, trouble tickets, and account management. The organization needed a consolidated solution to simplify their operations and ensure network reliability.
CHALLENGES
The nonprofit encountered several operational hurdles that needed to be addressed:
- Fragmentation: Managing multiple providers throughout their network.
- Complexity: Complex billing, trouble tickets, and account management.
- Lack of Redundancy: Network lacked diversity and redundancy.
- Limited Control: No self-management capabilities for the existing network.
- Inconsistency: No uniform framework for network architecture.
KEY MOVES
To address these challenges, Nitel executed the following key actions:
- The Huddle: Engage Nitel early in the deal to gain an understanding of the nonprofit’s needs.
- Teamwork: Trust Nitel to co-sell effectively and collaborate closely with the customer.
- The Issue: Identify the customer’s pain points, such as the lack of network diversity and the inability to self-image.
- Solution: Develop a tailored network strategy, including primary DIA and diverse secondary broadband.
- Value: Highlight Nitel’s unique value proposition, emphasizing network reliability, consolidation, and ease of management through MyNitel.
RESULTS
Nitel delivered a solution that consolidated the nonprofit’s network provers, reduced operational complexity, and improved network redundancy. With the single MyNitel Portal for account management and billing, the organization now enjoys streamlined operations and peace of mind, knowing their network is both robust and easy to manage.